Desert Rose Equine can help if you are
TIRED OF HAVING THE SAME TACK AS YOUR COMPETITORS?
TRUST US AT DESERT ROSE EQUINE TO CREATE SOMETHING UNIQUE FOR YOU.
MISSION.Our mission is to make you feel your best. We firmly believe that when you feel your best, you do your best.
UNIQUE.Never blend in. We create original hides and products.
GUARANTEED.Our tack is guaranteed so you can be the grittiest rider while still looking good.
BE MATCHY-MATCHY.Want matching tack? No problem we can color coordinate.
-No Refunds Policy: If you purchase a custom item there is no refunds. For premade designs you can return within 15 days and a store credit will be applied to your account. Be mindful they should be in the same condition that they're sent.
-In the event that we do agree on a refund, you'll need to ship your item(s) back at your own cost and once we receive the item(s) we'll issue a store credit.
-If anything breaks, fades, chips, falls off, or any other problem occurs, you can ship your tack back and we'll be happy to repair and ship it back. It'll be at no cost to you should it be maker error (my fault). If it's been damaged due to you or your horse, then there will be a cost to cover shipping and repairs. All stirrups have a one year warranty.
-Please be sure to care for your tack. Stirrups and conchos can be wased with soap and water.
-All concho should be checked frequently. We recommend that you use either loctite or clear nail polish in the chamber of the concho to secure them.
-Stirrups have a one year warranty.
-We ship with USPS. If you would like to select a different carrier please let me know.
-If you receive your tack and are not happy with it the way it came, please let us know within 7 days of receiving it so we can try to work something out. Please do not wait until after this to complain.
-We're NOT responsible for a wrong shipping address entered either on our website and paypal. PLEASE check your address
-Please do not ask to change something major once you've placed an order as we most often order supplies needed for your tack within 24 hours of the purchase being made.
-If you need your item(s) by a certain date, you need to tell us before you place the order or else we cannot guarantee it'll be there by that date (plan ahead!). This may sometimes be subject to an extra fee if we'll need to order in supplies using a faster method of shipping or overnight to you.
-ALL designs/work belong to Desert Rose Equine. If YOU send us your artwork than we will not reuse it. However, if the work was not drawn out or computer generated by you then it is OUR design and we have the right to resell it.
-On the same note as the above policy, if you do a brand or logo (ect.) on conchos or tack, we will NOT duplicate your exact brand or logo for someone else. The design belongs to YOU in this case.
-All designs and pattern templates are copyrighted by Desert Rose Equine. Any designs duplicated or copied for personal or commercial reasons will be contacted.
-DUE TO THE UN-PREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK AND ALL ACTIVITIES SURROUNDING THEM, DESERT ROSE EQUINE AND IT'S AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.
-Please note that not all turn around times that we give for custom/premade orders arent 100% guaranteed as we may be working ahead of schedule or behind schedule.