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FAQ

Q.  How do I check the status of my order?

A.  Upon placing your order, please allow up to 3 days for your order to process.  Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.  Once your order has been shipped, you will receive a tracking number for your order.  You may also visit our website at any time and click on your Order Status Page to find the real-time update of your shipment.  If you did not receive the order tracking number or did not find any updates under your Order Status Page after 5 business days, please contact us immediately and we will do all we can to investigate. 

Q.  How long does shipping take? 

A.  Our warehouses are located around the world.  For domestic orders in the United States, it will normally take 14-21 business days.  For international orders, please allow up to 30 days.  

Q.  Do you ship internationally?  

A.  Yes!  We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.  

Q.  Is your site secure with my personal information? 

A.  Absolutely!  We use SSL security to ensure all of your personal information is encrypted.  We do not store your credit card information and it will be used one time only upon purchasing on your product.  

Q.  How do I order on your website?  

A.  Simply, find the product your want and click the "Add To Cart" button.  Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.  

Q.  Do you provide a quality guarantee for all the products being sold?  

A.  Absolutely!  If you do not like the product or find damages to the product, contact us immediately!  We do all we can to ensure your best shopping experience!  You can simply contact us and we will get it addressed.  

Q.  Do you offer a refund if I don't like the product? 

A.  Absolutely!  We offer a full refund on your order if you don't like the product.  Simply visit our refund policy page for complete details.  

If you have any additional questions that have not been addressed on our FAQ Page, please contact us and we will get back to you as soon as possible.